Our Store Policies
Because We Care
At A Thread Apart clothing boutique, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
In store and Online Purchases
Free In Store Exchanges and Refunds
For your convenience, item(s) purchased both in store and online may be exchanged or refunded provided all return policy conditions are met. A refund will be provided to you by crediting your original method of payment. Please note that cash refunds will not be provided under any circumstances and courier charges cannot be refunded.
There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA), as well as any other applicable acts.
If you wish to return any item(s) you have purchased, you can either return the item(s) via courier to our online store address or in person at our store in Cape Town CBD within 7 days from the date of purchase.
Return courier costs will be at your expense, unless the item(s) returned is faulty or not as ordered. In this instance, courier costs will be incurred by us.
Store purchases cannot be returned or refunded online, these returns need to be done via the same method as the original purchase.
Returns Policy Conditions
At A Thread Apart we want to ensure you love the items you purchase. If you are not happy with your purchase we will exchange your item or refund your original method of payment provided that:
You return the item within 7 days (inclusive) from the date of purchase.
You produce your original invoice (receipt) when you return the item
The item is in original saleable condition:
With all original tags and any sewn labels still attached
In an unworn, unopened and unused state. Any worn items cannot be refunded or exchanged
A return form is completed and accompanies your item(s) being returned
In original packaging
If you are not able to comply with these requirements, A Thread Apart reserves the right to refuse an exchange or refund on change of mind items. A Thread Apart will not accept a bank statement as proof of purchase.
We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons:
Undergarments and related accessories
For any further queries please contact us on email@example.com.